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Customer Support & FAQs

Sizing & Fit

How do I find the right size?

  • Check our Size Guide on each product page for exact measurements (Width, length).

Are your oversized items pre-shrunk?

  • Our garments are made from 100% natural Egyptian cotton and are not pre-shrunk. Since natural fibers may experience minimal shrinkage (around 0.5 to 1 cm) after the first wash, our oversized fits are cut with a slight extra tolerance to ensure a perfect fit even after laundering.

Shipping & Delivery

How long does shipping take?

  • Orders are processed within 24 hours. Local delivery typically takes 3–5 business days depending on your governorate/location.

How can I track my order?

  • Once your order ships, you will receive an SMS from shipping company with your tracking link and shipping updates.

WhatsApp Order Confirmation Needed

Thank you for shopping with us! You will receive a confirmation message within 1 hour to finalize or cancel your order.

Please note: To ensure prompt processing, your order will remain on hold until confirmation is received.

Exchanges & Returns

What is your exchange and return policy?

  • We offer hassle-free exchanges and returns within 7 days of delivery, provided the item is unworn, unwashed, and has all original tags attached.

Can I inspect or try on the item before paying the courier?

  • Yes, courier inspection is allowed at the door so you can verify the fit and quality before accepting the delivery.

Fabric & Care Instructions

How should I wash and care for my clothes?

  • To preserve fabric quality and print longevity, machine wash cold inside-out on a gentle cycle, and hang dry. Avoid ironing directly over printed or embroidered designs.

What material are your t-shirts made of?

  • Our garments are crafted from premium 100% heavy-weight Egyptian cotton, designed for breathability, softness, and durability.

Orders & Payments

What payment methods do you accept?

  • We accept Cash on Delivery (COD), Instapay, and all major Debit/Credit Cards.